Terms of Service

Effective Date: 22 August 2026

Last Updated: 22 August 2026

These Terms of Service govern your use of https://fiveroamcoffee.com and any order you place with Five Roam Coffee. Please read them before ordering. By using this website or placing an order, you agree to these terms.

Who We Are

Five Roam Coffee sells freshly roasted specialty coffee online in India. Our contact details are at the end of this page.

Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872 in order to place an order. By ordering, you confirm that you meet these conditions.

Our Products

Coffee is a natural agricultural product. Colour, aroma, and flavour vary between harvests, lots and roast batches, and photographs on this site are illustrative. Cup scores, tasting notes and lot details describe a specific lot as assessed at a specific time, and are provided in good faith to help you choose.

Coffee naturally contains caffeine. If you are pregnant, nursing, sensitive to caffeine, or managing a medical condition, please seek advice from a qualified professional about your consumption. Our products are food, not medicine, and nothing on this site is medical advice.

Prices and Payment

All prices shown are in Indian Rupees and are inclusive of GST. Tax is never added on top at checkout. Shipping charges, where they apply, are shown before you pay and are described in our Shipping Policy.

We may change prices and product availability at any time without prior notice. A change in price does not affect an order we have already accepted.

Payment is taken through Razorpay. Your order is confirmed only once payment has been verified. We do not store your card details at any point.

Order Acceptance

Your order is an offer to buy. We accept it when we confirm dispatch, and a contract is formed at that point and not before. We may decline or cancel an order at any time before dispatch, including where:

• The coffee is out of stock or cannot be roasted in time
• We cannot deliver to the address provided
• The product was listed at an incorrect price, or with an incorrect description, because of an error
• We reasonably suspect fraud, abuse of a promotional code, or purchase for unauthorised resale

If we decline or cancel an order after you have paid, we will refund you in full. That refund is the full extent of our liability in those circumstances.

Pricing Errors

We take care over pricing, but errors occur. Where the correct price of a product is higher than the price shown, we will contact you before dispatch and give you the choice of paying the correct price or cancelling the order for a full refund. We are not obliged to supply a product at an incorrectly listed price.

Promotional Codes

Promotional codes cannot be combined with one another. One-time newsletter codes are valid for a single order per customer and are tied to the email address they were issued to. We may withdraw or cancel a code, and may cancel an order where a code has been obtained or used in a way it was not intended.

Your Details

By placing an order you confirm that the contact and shipping details you have provided are accurate and complete. We are not responsible for a failed delivery caused by details that were wrong.

Delivery, Cancellations and Refunds

Delivery is covered by our Shipping Policy, and cancellations, refunds and replacements by our Returns & Refunds policy. Both form part of these terms.

Acceptable Use

You may use this website only for lawful purposes. You must not attempt to gain unauthorised access to any part of the site, interfere with its operation, use automated means to scrape or place orders, or use the site in a way that could damage or impair it.

Intellectual Property

All content on this website — including text, photographs, the Five Roam Coffee name, logo, and design — belongs to us or our licensors and is protected by Indian and international intellectual property law. You may not copy, reproduce or use it commercially without our written permission.

Disclaimer

We provide this website and its content on an "as is" basis. While we take reasonable care to keep information accurate and current, we do not warrant that the site will be uninterrupted, error-free, or free of harmful components.

Limitation of Liability

To the maximum extent permitted by law, our total liability to you in connection with any order is limited to the amount you paid for that order.

We are not liable for indirect or consequential loss, including loss of profit, loss of opportunity, or loss of goodwill.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded — including your rights under the Consumer Protection Act, 2019.

Indemnity

You agree to indemnify us against any claim, loss or expense arising from your breach of these terms or your misuse of this website.

Events Outside Our Control

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including courier disruption, strikes, extreme weather, natural disasters, epidemics, civil unrest, failures of payment infrastructure, or government action.

Third-Party Services

This website relies on third-party services including Razorpay for payments, Cloudinary for images, and courier partners for delivery. Their own terms and privacy policies apply to the parts of the service they provide.

Changes to These Terms

We may update these terms from time to time. The version published on this page when you place an order is the version that applies to that order.

Governing Law and Jurisdiction

These terms are governed by the laws of India. The courts at Delhi have exclusive jurisdiction over any dispute arising out of them, subject to any right you have under consumer protection law to bring proceedings where you live.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, complaints that are not resolved through our normal support channels may be escalated to our Grievance Officer.

• Grievance Officer, Five Roam Coffee
• Email: contact@fiveroamcoffee.com
• Address: 2nd Floor, Plot No 2A, Kh. No. 51/1, Jai Vihar, Najafgarh, New Delhi, 110041

We will acknowledge any complaint within 48 hours of receiving it and work to resolve it within 30 days.

Contact Us

Five Roam Coffee

• General enquiries: contact@fiveroamcoffee.com
• Order enquiries: orders@fiveroamcoffee.com
• Phone: +91-8800-191210
• Hours: Monday–Saturday, 10am–6pm IST
• Address: 2nd Floor, Plot No 2A, Kh. No. 51/1, Jai Vihar, Najafgarh, New Delhi, 110041