Shipping Policy

Effective Date: 22 August 2026

Last Updated: 22 August 2026

We want your Five Roam Coffee to reach you as fresh as possible. Here is everything you need to know about how and when we ship.

Where We Ship

We currently deliver across India. We do not ship internationally at this time.

Processing Time

All our coffees are freshly roasted in small batches. Once you place your order:

• Order processing time: 1–2 business days, while we prepare and pack your order.
• Roasting and packing: some orders involve fresh roasting and a short resting period before dispatch. This is why your coffee arrives close to its roast date, and it means dispatch can take 5–6 days.

Business days are Monday to Saturday, excluding public holidays.

Delivery Time

After your order is dispatched, estimated delivery times by location are:

• Metro cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata): 6–8 business days
• Other cities and towns: 7–9 business days
• Remote or rural areas: 10–12 business days

These are estimates, not guarantees. Actual delivery times may vary due to courier delays, weather, local restrictions, or other factors outside our control. We are not liable for delays caused by the courier or by events beyond our reasonable control.

Shipping Charges

• Orders of ₹700 and above: free shipping
• Orders below ₹700: ₹80 flat shipping charge

The ₹700 threshold is assessed on your order total after any discount or promotional code has been applied. All prices shown on the site are inclusive of GST.

Order Tracking

Once your order is dispatched you will receive a shipping confirmation email with a tracking number and a link to the courier's website. You can also track your order at https://fiveroamcoffee.com/track using your order number and the email address on the order.

If you have not received a tracking number within 3 business days of placing your order, please contact us at orders@fiveroamcoffee.com

Your Delivery Address

You are responsible for providing a complete and accurate delivery address and a reachable phone number. We are not able to change a delivery address once an order has been dispatched, and we are not liable for orders that fail to arrive because the address given was incomplete or incorrect.

Delivery Attempts

Our courier partner will attempt delivery at the address you provide. If no one is available to receive the package:

• The courier will typically attempt delivery 2–3 times on consecutive days
• After failed attempts, the package may be held at a nearby facility for collection
• If unclaimed, the package will be returned to us

If a package is returned to us because delivery failed (incorrect address, unavailable recipient, or refusal to accept), we will contact you to arrange re-delivery. Re-delivery charges may apply. Where an order is returned to us and you do not wish to arrange re-delivery, we will refund the value of the goods less the original and return shipping costs.

Risk and Ownership

Ownership of and risk in the goods passes to you when the order is delivered to the address you provided, or to any person at that address who accepts the delivery.

Damaged or Lost Packages

We pack all orders carefully so they arrive safely. If your package arrives damaged:

• Take photographs of the damaged package and product immediately
• Contact us within 48 hours of delivery at orders@fiveroamcoffee.com with your order number and the photographs
• We will arrange a replacement or a refund

If tracking shows your order as delivered but you have not received it, please contact us within 48 hours and we will investigate with the courier.

Events Outside Our Control

We are not liable for any failure or delay in delivery caused by events beyond our reasonable control, including courier disruption, strikes, extreme weather, natural disasters, civil unrest, or government action. Where such an event occurs we will contact you and, if the delay is substantial, offer you the choice of waiting or cancelling the order for a full refund.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, complaints that are not resolved through our normal support channels may be escalated to our Grievance Officer.

• Grievance Officer, Five Roam Coffee
• Email: contact@fiveroamcoffee.com
• Address: 2nd Floor, Plot No 2A, Kh. No. 51/1, Jai Vihar, Najafgarh, New Delhi, 110041

We will acknowledge any complaint within 48 hours of receiving it and work to resolve it within 30 days.

Contact Us

Five Roam Coffee

• General enquiries: contact@fiveroamcoffee.com
• Order enquiries: orders@fiveroamcoffee.com
• Phone: +91-8800-191210
• Hours: Monday–Saturday, 10am–6pm IST
• Address: 2nd Floor, Plot No 2A, Kh. No. 51/1, Jai Vihar, Najafgarh, New Delhi, 110041