Privacy Policy

Effective Date: 22 August 2026

Last Updated: 22 August 2026

Who We Are

We are Five Roam Coffee, an Indian specialty coffee brand selling freshly roasted coffee online at https://fiveroamcoffee.com

When we say "we", "us" or "our" we mean Five Roam Coffee. When we say "you" we mean anyone visiting or buying from our website. We are the data fiduciary for the personal data described in this notice.

What Information We Collect

Information you give us directly:

• Your name
• Your email address
• Your phone number
• Your delivery address
• Any notes, special instructions or messages you send us

We do not collect or store your card details. Payment information is entered on Razorpay's secure checkout and handled by Razorpay, not by us.

Information collected automatically:

• Your IP address, which our servers use to apply rate limits on the login, contact and newsletter forms in order to prevent abuse
• Standard server logs recorded by our hosting provider, which may include IP address, browser type, the pages requested and the time of the request

We do not currently use Google Analytics, advertising pixels, or any third-party tracking or profiling tools on this website. If that changes, we will update this notice before those tools are enabled.

Why We Collect This Information

We use your information only for these purposes:

• To process, pack and deliver your order
• To send you order confirmations and shipping updates
• To respond to your questions, complaints and support requests
• To send you our newsletter, only if you have signed up for it
• To prevent fraud and abuse of our forms and checkout
• To keep the accounting and tax records that Indian law requires us to keep
• To improve our website and our products

We do not use your information for any other purpose without asking you first.

Who We Share Your Information With

We share your information only with parties who need it in order to serve you:

• Razorpay — to process your payment securely
• Shipping partners such as Shiprocket, Delhivery or similar — to deliver your order
• Our email provider — to send order emails, and newsletters if you subscribed
• Cloudinary — our image hosting provider, which serves product photographs to your browser
• Our hosting provider — which operates the servers this website runs on
• Government, regulatory or legal authorities — where required by Indian law

We do not sell your personal information to anyone, ever. We do not share it for advertising purposes.

How Long We Keep It

We keep order and transaction records for as long as Indian tax and accounting law requires, which is generally eight years. Newsletter subscriptions are kept until you unsubscribe. Enquiry emails are kept only as long as needed to deal with the enquiry and any follow-up.

How We Keep Your Information Safe

We take reasonable steps to protect your information, including:

• Encryption in transit across our whole website, shown by the padlock in your browser
• Payment data handled entirely by Razorpay, which is PCI-DSS compliant
• Limited access to customer data within our team

No system on the internet is completely secure. If a data breach occurs that is likely to affect you, we will notify you and the relevant authority promptly, as required by law.

Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to:

• Ask what personal information we hold about you
• Ask us to correct information that is inaccurate, incomplete or out of date
• Ask us to delete your information, subject to our legal and operational obligations such as tax record-keeping
• Withdraw consent you have given, for example by unsubscribing from our newsletter
• Nominate another person to exercise these rights on your behalf in the event of your death or incapacity
• Complain to us, and then to the Data Protection Board of India if you are not satisfied with our response

To exercise any of these rights, email contact@fiveroamcoffee.com. We will respond within 30 days. Every newsletter we send also carries a one-click unsubscribe link.

Children's Privacy

Our website is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at contact@fiveroamcoffee.com and we will delete it.

Cookies and Local Storage

Our use of cookies and browser storage is described separately in our Cookie Notice.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to check back periodically.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, complaints that are not resolved through our normal support channels may be escalated to our Grievance Officer.

• Grievance Officer, Five Roam Coffee
• Email: contact@fiveroamcoffee.com
• Address: 2nd Floor, Plot No 2A, Kh. No. 51/1, Jai Vihar, Najafgarh, New Delhi, 110041

We will acknowledge any complaint within 48 hours of receiving it and work to resolve it within 30 days.

Contact Us

Five Roam Coffee

• General enquiries: contact@fiveroamcoffee.com
• Order enquiries: orders@fiveroamcoffee.com
• Phone: +91-8800-191210
• Hours: Monday–Saturday, 10am–6pm IST
• Address: 2nd Floor, Plot No 2A, Kh. No. 51/1, Jai Vihar, Najafgarh, New Delhi, 110041