Privacy Policy
Effective Date: 6 July 2026
Last Updated: 6 July 2026
Who We Are
We are Five Roam Coffee, an Indian specialty coffee brand selling freshly roasted single-origin coffee online. Our website is newdesign.fiveroamcoffee.com. When we say “we,” “us,” or “our,” we mean Five Roam Coffee. When we say “you,” we mean anyone visiting or buying from our website.
What Information We Collect
When you visit or buy from our website, we collect:
Information you give us directly:
- Your name
- Your email address
- Your phone number
- Your delivery address
- Your payment information (we never store your card details — these go directly to Razorpay, our payment partner)
- Any notes or messages you send us
Information collected automatically:
- Your IP address
- Browser type and version
- Pages you visit on our site
- Time and date of your visit
- How you found our website (e.g., Google, Instagram)
We collect this automatically using cookies and standard web analytics tools.
Why We Collect This Information
We use your information only for these reasons:
- To process and deliver your order
- To send you your order confirmation and shipping updates
- To respond to your questions or complaints
- To send you our newsletter (only if you signed up for it)
- To improve our website and products
- To comply with Indian law
We do not use your information for anything else without asking you first.
Who We Share Your Information With
We only share your information with people who need it to serve you:
- Razorpay — to process your payment securely
- Shipping partners (e.g., Shiprocket, Delhivery, or similar) — to deliver your order
- Email Partner — to send newsletters, only if you subscribed
- Government or legal authorities — if required by Indian law
We do not sell your personal information to anyone. Ever.
Cookies
Our website uses cookies — small files saved on your browser — to remember your cart, your preferences, and to help us understand how people use our site. You can turn off cookies in your browser settings, but some parts of our website may not work properly if you do.
How We Keep Your Information Safe
We take reasonable steps to protect your information, including:
- SSL encryption on our website (the padlock symbol in your browser)
- Razorpay handling all payment data (they are PCI-DSS compliant)
- Limited access to your data within our team
However, no system on the internet is 100% secure. If there is ever a data breach that affects you, we will let you know promptly.
Your Rights
You have the right to:
- Ask us what personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information (subject to legal and operational requirements)
- Unsubscribe from our newsletter at any time (every email has an unsubscribe link)
To exercise any of these rights, email us at hello@newdesign.fiveroamcoffee.com
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to check back periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Five Roam Coffee
Email: hello@newdesign.fiveroamcoffee.com
Phone: +91-8800-191210
Address: Flat no 1022, Pocket A, Sunrise Apartments, Lok Nayak Puram, Bakkarwala, New Delhi, 110041