Effective Date: 6 July 2026
Last Updated: 6 July 2026
We want your Five Roam Coffee to reach you as fresh as possible. Here is everything you need to know about how and when we ship.
Where We Ship
We currently deliver across India. We do not ship internationally at this time.
Processing Time
All our coffees are freshly roasted in small batches. Once you place your order:
- Order processing time: 1–2 business days (this is when we prepare and pack your order)
- Roasting and packing: some orders may involve fresh roasting before dispatch — this is why your coffee always arrives close to its roast date
Business days are Monday to Saturday, excluding public holidays.
Delivery Time
After your order is dispatched, estimated delivery times are:
| Location | Estimated Delivery Time |
| Metro cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata) | 6–8 business days |
| Other cities and towns | 7–9 business days |
| Remote or rural areas | 10–12 business days |
These are estimates only. Actual delivery times may vary due to courier delays, weather, or other factors outside our control.
Shipping Charges
| Order Value | Shipping Charge |
| Orders above ₹699 | Free shipping |
| Orders below ₹699 | ₹80 flat shipping charge |
Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your order on the courier’s website. You can also track your order by logging into your account on newdesign.fiveroamcoffee.com.
If you haven’t received a tracking number within 3 business days of placing your order, please contact us at orders@newdesign.fiveroamcoffee.com
Delivery Attempts
Our courier partner will attempt delivery at your provided address. If no one is available to receive the package:
- They will typically attempt delivery 2–3 times on consecutive days
- After failed attempts, the package may be held at a nearby facility for pickup
- If unclaimed, the package will be returned to us
If a package is returned to us due to failed delivery (wrong address, unavailable recipient), we will contact you to arrange re-delivery. Re-delivery charges may apply.
Damaged or Lost Packages
We pack all orders carefully to ensure they arrive safely. However, if your package arrives damaged:
- Take photos of the damaged package and product immediately
- Contact us within 48 hours of delivery at orders@newdesign.fiveroamcoffee.com with your order number and photos
- We will arrange a replacement or refund at our discretion
If your tracking shows “delivered” but you haven’t received your order, please contact us within 48 hours and we will investigate with the courier.
Contact Us
For any shipping-related questions, please contact us:
Five Roam Coffee
Email: hello@newdesign.fiveroamcoffee.com
Phone: +91-8800-191210
Hours: Monday–Saturday, 10am–6pm IST