Effective Date: 6 July 2026
Last Updated: 6 Jul 2026
Welcome
These Terms & Conditions (“Terms”) explain the rules for using our website newdesign.fiveroamcoffee.com and buying our products. By visiting our website or placing an order, you agree to these Terms. Please read them carefully.
If you do not agree with these Terms, please do not use our website.
Who We Are
Five Roam Coffee is a specialty coffee brand based in India. We source single-origin Arabica coffee from estates in the Shevaroy Hills, Tamil Nadu, and sell it directly to customers across India.
Registered Business Name: Five Roam Coffee
Address: Flat No 1022, Sunrise Apartments, Lok Nayak Puram, Bakkarwala, New Delhi, 110041
Email: hello@newdesign.fiveroamcoffee.com
FSSAI License No.: [Your FSSAI Number]
Using Our Website
When you use our website, you agree to:
- Provide accurate and honest information when placing an order
- Not use our website for any illegal or harmful purpose
- Not copy, distribute, or reproduce our content without our permission
- Not interfere with the functioning of our website
We reserve the right to refuse service, cancel orders, or close accounts if we believe these rules are being violated.
Placing an Order
When you place an order on our website:
- You are making an offer to buy our products at the listed price
- We will send you an order confirmation email — this confirms we have received your order
- Your order is only accepted (and a contract formed between us) once we dispatch your items and send you a shipping confirmation
We reserve the right to cancel any order before dispatch if:
- The product is out of stock
- There is a pricing error on our website
- We are unable to verify your payment
- We suspect fraud or misuse
If we cancel your order, we will refund your full payment within 5-7 business days.
Pricing
All prices on our website are in Indian Rupees (₹) and are inclusive of all applicable taxes (GST). The price you see at checkout is the price you pay — no hidden charges.
We reserve the right to change our prices at any time. However, once you have placed an order and received an order confirmation, the price will not change for that order.
Payment
We accept payments through Razorpay, which supports:
- UPI (GPay, PhonePe, Paytm, etc.)
- Credit and Debit Cards (Visa, Mastercard, RuPay)
- Net Banking
- Cash on Delivery (where available)
All payment transactions are handled securely by Razorpay. We do not store your card or bank details on our servers.
Product Information
We make every effort to describe our products accurately. However:
- Product images are for illustrative purposes and may vary slightly from the actual product
- Taste notes (e.g., “kiwi, white chocolate, mandarin”) are descriptors based on professional cupping, not ingredients. Coffee is a natural agricultural product, and flavour can vary slightly between batches
- Cup scores are provided by third-party cuppers and represent an assessment of that specific lot
Intellectual Property
Everything on our website — including our logo, product names (e.g., “Golden Mandarin,” “Midnight Jaggery”), descriptions, images, and the “Five Roam Coffee” brand name — belongs to us. You may not use, copy, reproduce, or distribute any of this without our written permission.
Limitation of Liability
To the maximum extent permitted by Indian law, Five Roam Coffee is not liable for:
- Any indirect or consequential loss arising from using our website or products
- Losses caused by events outside our control (see Force Majeure below)
- Allergic reactions to our products in customers who did not check the ingredient list before purchase
Our total liability for any claim related to your order will not exceed the amount you paid for that specific order.
Force Majeure
We are not responsible for delays or failures caused by circumstances beyond our control, including but not limited to: natural disasters, floods, strikes, pandemics, government orders, or disruptions to courier services. In such cases, we will contact you and do our best to resolve the situation.
Governing Law
These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of our website will be subject to the jurisdiction of the courts in [Your City], India.
Changes to These Terms
We may update these Terms from time to time. The updated version will always be available on our website with a new “Last Updated” date. By continuing to use our website after changes are posted, you agree to the updated Terms.
Contact Us
For any questions about these Terms, please contact us:
Five Roam Coffee
Email: hello@newdesign.fiveroamcoffee.com
Phone: +91-8800-191210
Address: Flat No 1022, Sunrise Apartments, Lok Nayak Puram, Bakkarwala, New Delhi, 110041